Change Travel Dates
Coronavirus has caused significant disruption to many lives and the travel industry and at this extremely difficult time, our thoughts go out to our customers and holiday homeowners, who are currently both in a state of flux, wondering whether they will still be able to enjoy the holiday they had booked or indeed welcome new guests. Events are evolving at breakneck speed, and each new day brings with it new information and challenges. So at Excellence Luxury Villas, we are ensuring that we stay abreast of any new developments that affect the travel industry and our holidaymakers so that we are well-placed to respond and adapt accordingly.
If you are due to be travelling to an Excellence Luxury Villas holiday home in 2020 then please relax as you are in good hands. For any customers unable to travel in 2020 due to Coronavirus related travel restrictions we will liaise with the holiday homeowner or property manager on your behalf to defer your booking to a later date. In summary, this means that:
• You do not need to forfeit your 35% deposit - this is the last thing we would wish for you.
• Once your balance is paid we guarantee that the cost of your holiday will remain the same, regardless of FX movements or 2021 price increases. We will also be waiving all admin fees for amending dates for bookings affected by Covid19.
• We will prioritise your replacement booking over any new booking requests for the same holiday home whilst you make up your mind.
If your holiday is more than 6 weeks away please wait for the time being as the situation is evolving from one day to the next, so it is too early to tell how your holiday may or may not be affected.
To request a cancellation or change of dates to your existing holiday due to depart in the next 6 weeks please contact us at email@example.com.